Complete fail, but learned something comical about what's happened to this now-chain restaurant:
Met my wife for lunch and was seated after waiting alone at the entrance for 3 mins. They had "run out of menus" but the hostess found two on the other side of this large space. Things improved briefly with a couple drinks and some delicious calamari. Then we get our mains -- my wife's chicken club's two main ingredients were dead; chicken and bacon so overcooked they were both extra crispy. My lamb burger, which I wanted med-rare, was medium well. Back it goes, they will "bring a new one quickly".
Here's the fun part: the re-make takes 15 mins and I ask the manager what's up (she's regularly checking in with us at this point). She says the "head chef" is making it "from scratch" so as to get it right. She adds, "We par-cook the burgers before lunch to med-rare then heat them up to medium to serve". What??? Am I at McDonald's?? They evidently do the same with the chicken.
Well, the head chef is apparently a complete moron as lamb burger #2 comes out... Med-well. Sigh. He had "carefully checked it" before it was served to ensure optimally cooked albeit that wouldn't have included using a meat thermometer!! I eat the driest lamb ever as I'm starving and shortly thereafter, at about 90 mins, we leave.
2 stars as the Resto took care of everything, service was acceptable and the calamari was great.