Walked into the location at Ray and Rural yesterday to get a scone around 10:00 AM. There was one person in line in front of me and no one in line behind me. Rather than hand me the scone after ringing up my order the person behind the counter asked for my name and proceeded to have me wait. Again no one else in line in the store and at least 4 other people behind the counter. After a few minutes I said "Do you really want me to wait on an un-heated scone?" She proceeded to tell me my order was "in line". Im not sure what line she was referring to and for the life of me I could not understand while she was standing around why she could not have just handed me my purchase. She did decide to go ahead and give it to me after I was clearly starting to get really annoyed. Still shaking my head on the whole experience. Definitely not what I have come to expect from Starbucks. Very disappointing service.