Torn on the review here.
They're an absolutely professional shop that specializes in the dark arts of manual suspension / alignments. I drove up and explained my problem and right off the bat the owner told me that he'd happily take a look but he didn't expect he was going to be able to fix my problem. He said Mercedes has been allowing less and less alignment options on the newer cars. So happily he took the car in, checked the front and the rear... spent a good 30 minutes measuring and analyzing. He came back, handed me the keys and said "yup... not much we can do, your alignment's actually perfect". Boooo!! :(
But since there wasn't anything wrong.... he didn't charge me despite spending 30 minutes on it. Yaaaaayyy I guess :)
Not totally thrilled, I decided hold off on my review and went to a second shop.... figuring i'd get a second oppinion. They too took a look at it and basically told me the same thing... the alignment is perfect.
I want to give Jack's 5 stars for being up front and honest, and actually trying. I want to give them 3 stars for not actually fixing my problem.. but I suppose that's like asking your orthopedist to give you a recommendation on your headache. it's not exactly fair.
So... 4 stars it is! I can't say yelp was wrong. All the reviews were spot on. honest, helpful, and professional.