I read a lot of comments on here about "bad customer services" and "unfriendly staff." But I am writing this to say that those reviews are false!!! My brother and I went in July 2011 and had a blast. We had reservations and got zipped up pretty quickly. I would say the most stressful part of the experience is watching the people go before you. Well that and the first few seconds of the jump. Once you remember that the cord is attached it's all good. I thought the employees were all great. The entire time they joked about me being afraid of heights or how the humidity "might cause the glue on straps to come undone." it was all about getting me psyched up for the actual jump. Although I've never skydived this made me want to do that next. I would suggest it for anyone who wants to get the thrill without the risk.