Be prepared to wait. And wait. And wait some more.
I first came around 6 p.m. on a weekday night soon after their opening and it was absolute mayhem. No one had any clue what was going on, hostess/servers included. We waited in the back by the till for an hour then left, without being close to being seated. And still craving fish and chips.
We returned on a weekday for lunch and sat down immediately, which was nice.
But still, be prepared to wait: The food takes forever. To the tune of about 45 minutes even with only two other tables occupied.
It's good (I particularly enjoyed the haddock and an extra side of curry sauce for our chips) but the waiting time really kills the deal. Even the DVD of Fawlty Towers couldn't hold my attention for that long.
I suspect they're still getting organized. But even the service is still a bit abrupt/spotty.
I can only hope that The British Chippy improves with time - I won't be back before then.