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  • After our home sold quickly, we needed a place to rent for a short time while our new home was built. We found a six-month lease on a property managed by Monarch property management, even though we only needed the property for four months. We did a thorough walk-through prior, and took photos and videos of all of the damage. The house was in poor condition. Unfortunately, we were in a pinch and it was the best we could find. The day we moved in the dishwasher had standing water in it. We also noticed later the kitchen sink wouldn't drain. The island had evidence of prior water damage and once again, began to leak into the living room. After trying to get a hold of Monarch for days, someone was finally sent out. As previously stated in other reviews, Monarch only corresponds via email (only when it's beneficial for them). The "emergency line" phone number was also no help. The owner of the home started texting us to ask that we go through HIM with home repairs because it would be cheaper for him, as Monarch was "nickel and dime-ing" him. Monarch's two employees we dealt with, Diane and Marcella, were rude, untimely, and unethical. We moved out early and continued to pay our rent, of course. We let Monarch know, so they could show the property to find potential renters. After the final walk-through, they charged us for damages we did not make, such as a missing towel rack and closet doors off of the track. Both of which we have photographic evidence that they existed prior to us moving in, but they don't care. They refused to refund the full deposit. They wouldn't even respond to our emails. They also held on to our deposit as long as they possibly could and then mailed it to the rental property address, even though they knew we moved out in July, thus disregarding the mailing address on our lease. I said I would come pick up the refund check and they said,"not to waste my time." They refused to cancel the original check. Every encounter with Monarch felt scummy, exhausting, and led to utter disappointment.
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