| rev:text
| - Pretty awful.
Believe me, I have been to the Keg a fair few times in my life. I've been to at least 6 different locations all over Canada (including this one in the past ~5 years ago) and my most recent experience here was less than satisfactory.
Service started out promising, but went downhill. We were seated right next to an exceptionally loud party of eight even though the rest of the room was empty. Looking back, this may have been simply because the hostess was literally too lazy to walk to the far side of the room near the end of her shift. When seated, we were immediately turned off by the price of a glass of wine (between $7-12, more than it used to be), as well as the fact that you have to buy by the glass, not half-litre.
When taking our order, our waitress conveniently suggested the most expensive glass of wine, stating it as "her favourite." She also tried to push the $40 lobster tail as a shared side plate. When she took our food orders, she was confusing and basically tricked my mom into ordering a $7 salad as an appetizer when she thought it was included in her meal. We then waited for about 25 minutes, when normally salads/appetizers are supposed to come out in about 5 minutes, and I was wondering where on earth this $7 salad could be. Meanwhile our waitress was spending a lot of time at the very noisy party beside us, chatting and being friendly, talking about wine and other random things. Not only is this annoying and rude, we were pissed off because we were expecting a salad and she was just wasting time there!
So finally, another waiter/bus boy or something brought over our dinners. So apparently, the waitress FORGOT our salads. At a high-end chain like the Keg, this is almost unheard of! And the worst part is that she acted like there was nothing wrong and she didn't even remember that she forgot because she was too busy talking to the noisy party beside us. We even tried to get her attention a couple of times and she didn't even notice.
Then...the food. Mine seemed like it had been sitting in the kitchen ready to go for about 10 minutes. It probably was, and while the waitress was supposed to be bringing it over she was just talking to the table next to us, letting my food get all crusted over. The mashed potatoes (one of my favourite things to get at the Keg) had dried out on the outside, and the steak sauce had the same problem. I'm not that picky so I ate it anyway. The steak was pretty good as usual - well cooked, tender, etc - but it had a pretty sizeable hunk of fat running through it. Also this time I tried a steak I'd never had before (pecan feta) and it was gross. I was expecting some type of pecan glaze, like candied pecans with feta mixed in the sauce. But it was basically the top sirloin, with chopped pecans and feta cheese on top. Not the best combo, and there were barely any toppings on it at all! They also had a rosemary sauce to go with it that I didn't think matched the flavour profile at all. Definitely not worth the extra $3...
Another thing that's very weird for the keg is that there was a couple at the table next to ours that left just as we were arriving, and it had dirty napkins, glasses and plates on it...and nobody touched it the whole time (our waitress must have walked by it at least 15 times, didn't bother to mention to anyone).
Ok now in terms of management - I feel bad for the manager, he seemed be trying. He came around to ask how our dinner was, which shows effort. We told him about not getting the salads and also about the fact that the waitress didn't even remember that she forgot them. He offered us free desserts..but we didn't want them, and he didn't really bother to ask who it was that forgot everything. Anyway, he was making a good effort but obviously something is wrong with the management team here.
The only reason I rate 2 stars is because I love the Keg in general, and I wouldn't want to put the sacrifice of the magnificent cow to shame. Otherwise, this location would be 1 star for sure.
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