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  • It is no wonder retailers are getting a bad rep. Customer service is dying! I hate to remind people but you need customers to come in to buy things in order for you to have a job and therefore get paid. I walked in with my asleep baby in hopes to get in and out. After 20 mins of standing in the car audio area and no help, I had to walk to the PC department and request help. They are lucky I could not find the kit I needed otherwise I would have picked up what I needed and left. The other sad part is, due to no help I had to google on my phone the kit I needed with the stereo I wanted. While waiting for help, I was able to put the items I needed into my Bestbuy cart on my phone and prepare to purchase it on my phone and pick it up at the store I was standing in, in less then an hour. Wow! Let's just say it probably would have been faster to do that. By the time a person got over to me, they spoke so fast that you could not understand them. Also they walked so fast there was no way to keep up. They had to go into the cart port area several times to look for parts, and because they never wrote down my model he had to ask me several times. I also think they are bs'ing on some of the parts you need to install it. $150 for additional wiring, sorry I'm not buying it, specially since he waited until the last minute to bring it up after me asking several times if there was anything else I needed. Since I really wanted to include the associates name in this review, I relooked at the receipt while writing this and I noticed they only have a 15 day return policy, for "almost everything" wow, the receipt that actually says "almost everything". I guess I'll be giving this birthday present to the person early, since 15 days is not a long time. What a joke! I remember when Best Buy actually cared about there customers.
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