Put simply, Slyman's is quite possibly the best deli value on the planet earth. While Slyman's may seem expensive by Cleveland standards, let me assure you that it charges a mere fraction of the cost of similar delis in places like New York City. Slyman's is more than just great food. It is also special because of the family ownership! I once stood in line behind a guy who ordered thirty sandwiches and they informed him that for an order that size, it should be phoned in the future. They apologized to me for having to wait and they gave me a free ice tea at the register. As I returned in the future, through that mob that is their daily lunch line, the guy that makes the sandwiches remembered that I wanted a "lean corned beef (a "natural" in Slyman speak) hold the pickle." It didn't matter if I had been there four times that week or I hadn't been there in over a month, he always remembered. With all the people he sees and special requests he receives daily he somehow remembered the incident and displayed consistent and sincere appreciation for my forgiveness and patronage. It is a great lesson in how to run a business the right way. Focus on what your customer wants, give them consistent value the way your customer wants it and show sincere appreciation for their business. Many businesses today could learn much from this simple, yet customer-focused philosophy.
The following is from the article I once wrote for www.coolcleveland.com
http://www.coolcleveland.com/index.php?n=Main.SoLongClevelandForNow
Sincerely,
http://www.daviddalka.com/createvalue/