I was the last customer at closing hours with ten people ahead of me in line. I could not believe there was only one person working the night shift. Feeling horrible for her and also impressed that she was so patient with the customers who she tended to at the front of the line while some of them had multiple orders. I volunteered to lock the door behind the leaving customers so she wouldn't be running back and forth from behind the counter two the door. I was impressed with how quick she got through the long line despite the multiple orders. Finally it was my turn, I asked her name it was Janea. I complimented her work ethic and service and told her that I could not believe management would let her work alone to close especially in this neighborhood! She stayed professional and said nothing ill towards the company but she did admit she was unable to have a break or a trip to the restroom that day plus still had to clean up shop on her own! So wrong and unfair. Janea deserves better, sweet lady and a hard worker. 5 stars to Janea! 2 for you Cold Stone! Respect your staff!