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  • I would not recommend this company. Although the granite we chose is beautiful, the experience we had at Papagnos was rough. The owner and her daughter were very pleasant and kind when it came to granite selection and purchase, but this is where our positive experience stopped. Although we did end up purchasing our granite from Papagnos, when it came time for fabrication and installation, we could never seem to get a commitment regarding the completion date. First it was 16 business days, then is was 8-9. Our situation was unique, we needed/asked to have the granite installed in the shortest period of time possible, due to our severe food and environmental allergies within our family. If they could not commit to a date and time, we completely understood, but also needed to find someone who could complete our project faster, so that we could get back in our kitchen, make and eat healthy foods once again, and live in a dust free environment. When I asked if there was anyway they could complete the project in less time, I was told twice that this was possible, but only if we paid for the fabrication and installation in full. Really? This would move us to the top of the list. Yikes!!! And what happens to the people who just pay the standard 50% deposit, do they consistently get moved to the bottom of the list. Is this the reason for a lack of commitment regarding completion dates? We did not choose this option, and were not comfortable with this business practice for many reasons. Every time I tried to call to talk to someone it was a challenge...the woman who does the scheduling is very abrasive and tough to work with. Sometimes I was on hold for 20-30 minutes waiting, so I often chose to go in instead. In the end, it just didn't feel right to stay with this company. I found a new fabricator, who was able to pick up my granite, fabricate and install it in record time - 4-5 business days!!! He was kind, pleasant and professional. The granite looks beautiful. I am glad I made the change, decided to go with another company who has been a joy to work with. Our kitchen will be finished in just a few days... and we are grateful!
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