My colleagues and I booked a lunch here - there were 6 of us in total. Our first visit had some issues with respect to the timing of our food coming and we ended up having to take all our pizzas "to go". The manager contacted me afterwards, apologized for the inconvenience and sent us a gift card so that we could return for a better experience, which we did. Our second visit was wonderful - we all ordered the same meals as the first time, the service was friendly and the delivery of our meals to the table was very quick. While the actual table we requested was still not quite right (one of our patrons had mobility issues and needed a low table), we still were able to be seated in a large booth and enjoy our meals. The manager came by several times to apologize about the table mix up and offered us extra desserts, and then also ended up waving the balance of our bills for which the gift card did not cover. That was very nice to see - that the management of this location really does want to make the experience as best as it can be for the patron, and when it's not - they will do what they can to rectify the situation to ensure that you leave as a happy customer. To me, that is a job well done. Oh, and the pizza here is DELICIOUS!!!! We will definitely return.