The food is your classic steakhouse fare. You know you'll get great meat at a place like this, and our meal was no exception. But other reviewers have written about that, so I'll focus on what made our dinner.
Our waiter was exceptional. Hands down, the best waiter I have had in Charlotte. When I go back, I'll be asking for him by name: David Brown. We had some picky food orders that I wasn't sure the kitchen would accommodate, and he went above and beyond to see that we were satisfied. That makes for good service. He did a fantastic job gauging the tone of our dinner and pitched his service just right. It is that indefinable quality which makes for GREAT service.
And our waiter didn't seem to be an exception. The maƮtre d' was charming, and the other waiters and waitresses that we interacted with were as well. The food is pretty good, but it's the sum of the experience that will bring us back.