I got home from work around midnight the other night and my garage door wouldn't open. It just made some awful loud whirring and clicking noises. I rushed inside to unplug the damned thing before it woke any of my neighbors.
I jumped online and found JDT was open 24 hours. I'm sure this is just for emergencies, but that thought didn't even register in my head at the time. I called them and Jason answered without hesitation. I'm 100% certain I woke him from a dead sleep, but he was still very nice and professional. He took all my information down and said he would send someone out at 9AM.
The service tech that came out was a young man named Brad. He was great. He checked out my old system, a 15-20 year old LiftMaster unit, and determined the motherboard and motor were fried. He said he could come back with parts and replace them another day, but the price of a new unit would only be a bit more than the replacement parts. He said he had a new unit with him and could do it right there and then. I agreed to have the new unit installed, also a LiftMaster.
Brad did the job solo, so it took a few hours. Once the new unit was installed, he tested everything and showed me how it all worked. He also did a full inspection of everything, taking some extra time to tune and lube all the moving parts.
Thank you Jason and Brad! JDT Garage Door Service was fantastic and they will be my go-to for any maintenance or service issues with my garage door opener.