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| - Not surprised to see other negative recent reviews on here. I've sold at this location twice in recent months and I will definitely not be back. They try to discourage you from selling by saying they're being incredibly selective and taking only designer brands, but last month they purchased a romper from me that I bought at TARGET in 2014 so yeah, pretty selective.
The staff is very rude and rather slow. If they say it'll take an hour for your buy, come back in two or three. Everywhere else I've sold in the area is well under an hour. When I walked in with my laundry basket full of clothes to sell, there was a small trash bag filled with shoes in my basket. The associate, Marcia, asked me if I had sold there before and told me, "Next time, no trash bags. Presentation is everything." I thought this was uncalled for and pretentious. You are buying secondhand clothes for goodness sake! I'm not bringing you everything from my cleaned out closet in the finest bag I saved from a J Crew shopping trip three months ago. I barely had an extra laundry basket lying around to put this in. So thanks for being friendly right away, Marcia. Just days earlier I had resold clothes at Clothes Mentor in Bridgeville and an associate thanked me for keeping the shoes separate in the trash bag as to not dirty the clothes, because ya know, presentation is everything.
I should have walked out on the spot! If they decided not to purchase certain items because of the container I chose to bring them in - that's ridiculous and downright rude. Everything I brought to sell was neat and folded and in ONE container, I tried to make it really easy on you, so I'm glad you appreciated that!!
Style Encore is not the top of the top, even if they think and act like it . Their resale products are no better than things you'd find at Plato's or a similar boutique, no reason to be rude when people at other resale stores are so nice. Style Encore is like the girl at your high school who acts like she's better than you, but really, no one secretly wants to hang out with her because she's so pretentious.
The first time I sold here they took a lot of my items, but I felt like I was underpaid for them. A similar bucket has been less full for me and gotten me twice as much as other places. I know some of it depends on quality/brand of items but I almost always make out better at Style Encore's competitors, with friendlier service. For example, a pair of Franco Sarto wedges sold in my last basket at style encore for $3. I received $7 for a pair of Steve Madden wedges in similar condition at Plato's. More than double!
Style encore is almost always overstocked and their overflowing shelves mean they can't accept a lot. It sounds to me like they're having trouble selling, probably because of the terrible customer service. I waited ten minutes to pick up my buy because the women on registers were slow and chatting with each other. I waited a few extra minutes at Plato's too and was given coupons and apologies, but I waited nearly twice as long here and barely got an "I'm sorry".
Ive been doing a serious closet clean out after years of working in retail and I've made out exceptionally well selling and buying at various Plato's Closet locations, Clothes Mentor in nearby Bridgeville, and a style encore location near my parents' house across the state. I visited this location first because I initially assumed I'd make out well here. But Style Encore in McCandless is just not good. I wouldn't waste time selling here and the rude staff doesn't deserve your business. Based on other reviews it doesn't sound like the products they're selling aren't great quality sometimes either - I didn't bother to look. I wanted to get as far away from here as I could.
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