For those that complain about wait, you have to understand how this place works. The lady that takes your order--cooks your food--hands you your food--takes the money. So is it efficient? No, but it has been like this forever and one of my go to places in Charlotte the last 10+ years. You just have to know to call in advance and you may not even get an answer. That should tell you it would be a long wait. I just keep calling till an answer and ask how long of a wait to expect. Food is delicious and reasonably priced. The owner works incredibly hard. Just know how this place runs and you will not be disappointed.