There are many negative (likely exaggerated) reviews here of this Starbucks. I typically stop here 2x a week. I've never had a problem with my order. The parking lot can be jammed during the morning rush, I can't ever having a complaint about the speed of service one inside the store. There are plenty of other options (including an Einstein Bagel nearby and a in-store Starbucks aross the street) if you are not happy with this store.