I really wanted to like this place. Their level of customer service goes beyond typical bubble tea shop service- the workers are so friendly and go so far to please customers by opening doors for them and delivering straws to their tables. It's also neat how they strive to use quality ingredients in their drinks and offer lactose-free substitutes for the lactose challenged (like myself).
As for the taste of their drinks..
-The Furano fields was a bit too watered down but the lavender was definitely there
-The matcha-on-the-rocks had a mild sweetness which didn't smother the matcha flavour
-The hojicha milk tea with lavender was again mildly sweet. I think they use agave as their sweetener.
I feel like they haven't gotten their tapioca down pat, it always seems to be undercooked. I also had the gomoku onigiri which was tasty though it was sweet, which was unexpected.
Although I know this place is meant to be healthier and uses more wholesome ingredients than other bubbletea shops.. It just makes me crave chatime to be honest. The flavours just don't appeal to me.