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  • First, if you ever need to see a healthcare provider Heather Harris is one of the best. She is helpful and takes her time addressing your concerns. I would highly recommend her. However, I'm in significant pain and I just called to find out the status of my pre authorization for an MRI that was supposed to be submitted 3 days ago, and has not been done. I called 3 times and was put on hold or sent to voice mail. When I called back I spoke to one of the girls and she accused me of implying "one of the other girls is sitting there not doing her job." I NEVER used those words! Then she tells me "we are short staffed because I have a broken leg and one of the other girls husbands is off because he has a possible cancerous tumor being removed." I'm not discounting that we all have things going on in our lives. My sympathies to them, but does that mean I get to continue suffering in pain and could have an appointment today for an MRI but they wont schedule it without prior authorization. These girls are rude, unorganized and don't understand that their patients needs are just as important as theirs. I even volunteered to go and help expedite the situation but I was told it wouldn't help. The front office has had a turnover in staff, clearly they need another one. I was even told there is no office manager, the Nurse Practioners are the office managers. PLEASE!! How can they manage the office and see their patients effectively?!! So if you want your health care concerns addressed you may want to visit another office. That bothers me to say because Heather Harris is worth seeing.
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