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  • I really want to like this place. It's local, has been around for many years, and is not a franchise. It's also as close to me as any auto shop aside from Canadian Tire. All of these are reasons I want to bring my business here. But I've been a couple of times now for some basic maintenance and I'm sorry to say I'm not sure I will go back. I got conflicting information about both the time it would take for what I needed and the cost from whomever I spoke to on the phone. Making an appointment for tires seemed challenging...as if they didn't really want to do it. It took a couple of tries and a moot trip there when I was told on the phone I could bring the car in and it would be quick. I'm a freelancer and unless the car is going in for major work I can't just drop my car off for an indefinite amount of time on short notice. I was misquoted on the price over the phone and perhaps the person I spoke to misunderstood me when I said my tires were not on rims and I needed the winter tires taken off and the summer ones put on, although I'm not sure how that gets misunderstood. Obviously each business has their own modus operandi but I do feel it's the business's responsibility to honour what the customer has been quoted even if it means a loss for the business. ("Hey, I'm sorry you were quoted the wrong price. We'll honour it this time since it was our error. So you know for next time, the normal cost for that service is $___." And maybe make an effort to find out which one of your employees took the call.) It would make me more likely to come back. Mike did apologize for the mix up but seemed unwilling to take responsibility for what I'd been told. I'm sure the shop knows their stuff (this was a routine tire job and nothing major so I can't speak to the quality and reliability of any other work) and they did make an effort to get my car through asap so that I could get on with my day, which I appreciated. But unfortunately I found them very impersonal and a bit arrogant. I understand they are a busy operation. That's important for any business but I don't think it precludes making an effort to provide good customer service.
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