Took my son there and the biggest frustration is with the front desk/reception.
There is little to no empathy or compassion in their tone. I have found one of the staff members to be very short in conversations and it seems they never wrong. Little to no follow up unless you are persistent. Difficult to reach the counselors for urgent issues.
We need strong counselors in this area but the front desk team is the first and last impression.
Not sure if this is the right group to make this practice as successful as it can be.