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| - This incident took place on Sunday morning around 10:30am on March 12th, 2016.
My 80 year old mother and I entered this store that sits on the DMZ....the demilitarized zone, between Summerlin (the nice area) and North Las Vegas; gang bang daily murder territory.
Right at the entrance the genius employees of Big Lots had cleverly decided to park an empty steel newspaper stand right at the doorway where my mother promptly trips over, and severely bruised her ankle. She was in obvious pain and injured her right ankle. We both ask the nearby employee to remove it before they have a lawsuit on their hands. This employee and another two employees who clearly saw what happened just stand there in a daze with apathetic uncaring looks on their faces.
It is not moved.
I help her along as she limps and grimaces in pain while we try to make our way through the store. The employees watch her and do nothing, say nothing, offer nothing. We get to the cash register and, once again, we ask these employees to move this steel booby trap from the entrance and the cashier emptily glances over at this dangerous obstruction and gives us a helpless, unbelievable grin and just laughs it off.
It is still not moved.
Finally an apparent manager slowly strolls over and lazily removes the steel newspaper stand (with steel spikes sticking up), from the entrance. Even he had a put upon look on his face like the whole thing was an inconvenience for him. He actually had to stand and walk and exert himself.
It leaves me realizing what a third world nation we've turned into. Rotten, third rate service from inept, apathetic, uncaring idiots who just want to collect their pathetic little paychecks and humorously watch little old 80 year old ladies bang their legs and needlessly risk serious injury while trying to enter their stupid third rate store.
Wonderful.
Their cheap prices don't justify rotten, incompetent, careless and uncaring interactions with the public. The employees and manager of this store should be fired and the executive leadership of this company should be seriously questioned about the clear lack of operational competence and management oversight. This experience is simply symptomatic of the Big Lots experience overall.
Hey Big Lots, get a BIG clue and clean up your "customer service" before you find yourself just another forgotten, washed up retail store chain on the ash heap of capitalism. Mediocrity and Big Lots seem to go together. Warning to all, don't bother with this company. They couldn't give a hoot in hell about you or your business.
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