Honestly a hit or miss! Adore the ravioli, the mac and cheese (must add jalapenos to it) and that it's open 24/7, BUT the service can be excruciatingly slow.
One time they had almost a full first floor (guests on the upper two floors too) and only one cook in the 1st floor kitchen (the other kitchens were closed). We waited an hour for our food... not a good first impression for my parents who I had boasted about the place to before. Pick a good time to go at and if it's busy upon entering, ask about the food wait times if you're in a rush!
The food can also be a miss too as the pizzas are tiny kid-size ones with a small salad on the side! Despite all this though, I give the place 4 stars and will keep returning since its charm is worth it and I'm safe with my two order choices!!