New Year's Eve was a great disappointment. The service was extremely slow and our server seemed overwhelmed and panicked the entire time. Managers were even helping control her section but to no avail. It seemed the entire restaurant was understaffed and this contributed to the poor service. After 10 years of NYE events, management should have had the staffing figured out. The food was mediocre, at best and I had to send my main entree back. I couldn't even finish it once it was brought back to the table. It still wasn't cooked properly. Bread wasn't offered and our wine was warm. The entertainment was lacklustre. The guitar was too loud which made having a conversation difficult and the singer was basically a glorified karaoke singer. This was not the jazz entertainment that had been advertised. Please address these issues. We paid a lot of money for a horrible NYE celebration.