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  • I've been renting for years at this Hertz with no problems, even got some nicer cars like a Prius (which I love since it's my personal car, and that makes it easier to remember where you parked and how to handle the car). But my most recent rental was quite the ordeal. As a gold member, all I had to do was pull up to the exit for them to print my contract. However, when I did, I was told that the car was on rental hold. The guy politely explained that all I had to do was drive through the gate, drop off that car, and then pick any car from the gold area for the same price. Unfortunately, once you pull through the gate, there are no signs to explain where you should park. And none of the other employees was as nice as the guy at the exit. When I tried to park in the return area, the guy at that counter condescendingly asked why I thought I should return a clean car to the return area, then only pointed out the customer loading zone where I was supposed to be after much prodding. Once I got there, there was no one to take the car or the keys. And it seemed that every car in the Gold Choice area had a name already assigned to it... but that could've just been me, since I didn't really know where I was going. So I just went back to the counter inside, where I had to wait in line again, and then was given a car that was $50 more than the rate that I was quoted for the other... I'll stick with Hertz while the company is paying, but I'm looking elsewhere when it's my own dime.
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