Probably one of my least favorite locations on the southwest side of town. The customer service is generally okay but can be a hit or miss! The turn over rate here is incredibly high and I'm not sure if that's due to management issues or not but the fact is whether it's fast good or not this is Carls Jr.. For the prices that they charge for a full meal on one of their premium burgers you better be delivering smash burger or five guys type of service.. I have been missing in action from Carls Jr for a while and yesterday decided to give this new Texas BBQ sandwich a try since I had one of those local coupons to by a meal and get another sand which free.. :-/ Whoomp whoomp $10 plus later I get home to this DRY burger! Nothing like the burger on the commercial but let's be real when do these burgers ever come out like the commercials lol.. Yeah I was livid to say the least! Should've went to SMASH BURGER like I was going to..