I ordered a Mocha Cake for my mom's birthday. This was done over the phone. Customer service was very helpful and assisted with all questions and concerns I had. The worker I spoke to was very patient, and seemed like a nice lady!
The cake itself was not really up to my expectations. It was a nice cake appearance wise, with typical store decorations, and had the standard "Happy Birthday Mom" message.
The cake tasted a bit on the dry side, was not overly sweet, but the main thing I noticed was that it had/left a gritty aftertaste in my mouth. I am not sure if all their cakes turn out like this, but I will definitely not be ordering the Mocha cake any time again!