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| - After reading wonderful yelp reviews about "Eco Friend Carpet Care" from other yelpers specifically on how customer centric they're, I imagined their establishment would be great to inquire about getting work done for my carpet. My carpet is very well kept and naturally looks fine, however there are stains in my living room, which is located right upon entering the condo, as well as a few spot that are bothersome from accidental drinks spill.
I called and the person I get on the phone was Luis/Louis- whom if you look at many reviews seems like the perfect kind of guy you want to be speaking to. Unfortunately, I'm lead to believe that many of these review are disingenuous, fabricated, or perhaps it was a different person entirely. The person I got on the phone was impatient, irritated, pushy, and overall not in the mood to secure BUSINESS. Cutting me off frequently, telling me what I need over hearing the simple quick request I wanted to get done, my questions about their services proceeded with Louis getting flustered and at his wits end, until virtually hanging up on me. Extremely disappointing about combing through several establishment on yelp, reading a multitude of reviews, and feel like you've FOUND the right guys for the job, only to find yourself wishing you never bothered. I apologize for wasting your time, it won't happen again. God Bless.
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