I needed for a shop to look at my suspension so I called AAA on Durango drive as I am a member and asked for a reference to have my suspension looked at. I was recommended to Auto Air & More 4295 W. Tropicana Ave. so I called explaining my problem and made an appointment for the following morning September 7, 2012. I got there earlier than scheduled and they set up the paper work for an estimate. About an hour later Gil came out and told me they diagnosed my problem and I needed to replace the ( Front lower ( inner ) Control arm bushings ) at a cost of $360.42 of which $260.00 was for labor. I told Gil to go ahead after he said it would take about two to three hours.
When I returned to the Shop my car was parked out front ready to go. I went inside and waited for Gil to bring the bill. When he came forward he told me everything was done but I would have to have my wheels balanced. I said i thought you did that and he said no they do not balance tires. I asked for recommendation and he referred me to Discount tire. I immediately drove to one near my home to have them do the balance.
I will say when I left Auto Air & more the front end still felt a little off so I said to myself, ( balance )
After the balance was done I still had a problem with smooth driving so when I got home I looked over the bill closely and saw this line//// Recommend customer to get alignment ck & tires balance checked./////
I had thought I had already paid for alignment because it's stated they do that in their advertising, Gil had never verbally said anything to me beyond getting tires balanced so I am at a loss to know what is going on until I call them next. I don't know if they are open today ( Saturday ) September 8th but will call at 9am to get an explanation.
I also noticed my steering wheel is no longer centered horizontally as it was when I brought it into the shop of Auto Air & more so they have some explaining to do.
Now I am made to wonder if I needed the bushings they replaced. I did say with my mileage at thirty five thousand I thought it should last longer. Gil said to me with the desert heat etc: they can go at this stage.
I think I have been had but will see what Gil has to say in explanation. I thought I was safe knowing they had AAA membership in good standing. Then I saw eight negative reviews on Google about this place and now I am really worried. Can I stop payment? Don't know? probably not but will check with my bank.
Good ol Vegas, right?
Will update my review as soon as I contact Auto Air & more, today or Monday. So much for my faith in AAA and their local reps.
Who can we trust anymore????
Dustime8