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  • My stepson will be going to UNC-Charlotte in the fall so we will become familiar with this area around the University. I'm a frequent traveler and used a combo of Hilton points and $$ for two nights. It was OK. The rooms were clean but the Homewood's I have stayed in before were newer and better appointed than this one. But, it was sufficient. Pool is much smaller than what it appears in the pics and looks to have needed a little vacuuming. Again, OK but not "wow". Staff - I had mixed experiences. Arron checked us in on the first day and was VERY helpful and personable. I started out feeling pretty good about the stay. The next morning, we had to be up and out early for freshman orientation. So, at about 5:20am - key card in hand - I sauntered out to cut through the pool area to the main lobby. Pool gates were locked so I had to walk around front, which I understand for safety purposes. However, once in the front vesibule, the inner doors wouldn't open. I saw someone sitting inside and he motioned to pick up the phone (didn't see it, no java yet). It rang and rang. I finally pressed my face against the glass because I saw an older women behind the desk initially...once I made eye contact, she finally picked up the phone and buzzed me in. Was feeling a bit aggravated but was still on a mission to get coffee. As I was getting coffee, I heard her talking to the man (apparently a newer employee) and it sounded like she was bitching at him for indicating to me to pick up the phone and call the front desk from the vestibule. Ok, now I am a little pissed - I am a Diamond Hilton member and all I wanted was some decent coffee. Needless to say, my bubble was burst on how great this stay was going to be. Breakfast - again, OK, nothing to write home about. I've had better at other Homewood Suites. My husband and stepson said the same. So, bottom line, this place is OK. It is clean and you have a bit more space than a typical hotel room and a fridge to save leftovers or keep a bottle of wine and some real silverware, etc... We may stay here again because it was a good deal with my combo of points and cash but if I were paying $150 night, I would probably have rated this only 2 stars.
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