| rev:text
| - Went to the Grand Cafe at the Red Rock, before our movie. I've been here several times. I love getting the Philly steak sandwich w/cheese, onions and I add mushrooms. It has always been delicious, so I don't order anything new. Like always, I ordered it. I took a picture and was excited to tasty it. Here's where things turned.
I took my first bite and was chewing. I then realized that there was a long hair in my mouth, twisted around the meat. I started to pull it out. It seemed like forever, as I was holding back my gag reflex. Soooo disgusting. I immediately called over the waitress.
The waitress (Jerrilynn, which was awesome), apologized over and over. She took it to the Manager, Don. He came over to apologize. He said, there's not much I can say'. WTF. He ask what else he could have made for me. I wasn't even sure I could eat, being so grossed out, I needed a few minutes to see if I could get over it. He kept making suggestions, like the Prime Rib (most expensive item on the menu - I'll get to that comment later). He kept standing there for an awkward amount of time, until the waitress saved me by saying, let's give her a few minutes.
The waitress came back a couple of times to see if I was ready, but no pressure. After about 15 minutes, and my BF was done with his food, the waitress came back and I told her I would try something completely different. I ordered the Bread Pudding French Toast.
The French toast was absolutely delicious. I took half home, since my regular appetite hasn't returned and my BF had finished along time ago and we didn't want to be late for our movie. Again the waitress was so apologetic and gave us our bill.
We finished and headed to the cashier. I noticed that my Philly was removed from the bill, but the French toast remained. I thought it would have been a nice gesture by the new Manager to take off that item, since my dining experience was ruined by their employee's hair that was half way down my throat, on my first bite! I asked the cashiers to call for him. Side note: Every time I go there, seems like the same cashiers (Hispanic girls), are never friendly!!! A lot of people need jobs, and they should be thankful to be working for an awesome hotel, therefore, being happy while they are working.
The manager arrived, I told him that it would have been nice for him to check out our bill 'before' we received it and was surprised to see the French Toast on there. So.... my thoughts on how he handled this. Once he figured that he lost the revenue on the Philly, he wanted to still profit by getting me to pay for some other food, don't forget about the most expensive item on the menu that he wanted me to get, the Prime Rib. After I asked him, he didn't reply, but took the receipt from my hand and headed to a register. He came back with not much to say. I think he said 'I've taken care of it'. I wanted to say, Yeah, only after I had to bring it up to you (which was awkward and embarrassing for me).
Well, I love the Red Rock Hotel and Casino, and all they have to offer, but I can't say if I'll be back to the Grand Cafe. If I do, it will be because of the waitress.
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