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  • Sooooo I order my food in the app at 6:01.I then get an eta for 7:05, fine. At 7:15 because they're up the street from me, I call to get a better ETA. The guy on the phone is rude as ever. So of course 10 minutes later I get a knock at my door. My wing box is crushed ans my pizza is cold. I call back to let them know. The same rude guy tells me I didn't receive cold pizza. I'm like ok, are you serious, he goes yeah, did you use a thermometer? I'm like ooook are you serious? He goes yeah it's a valid question don't you think? I'm lime you're f#&#ing kidding me right??? I ask if he's the manager, he says yes, at this point I'm livid. Then he offers a refund, then Raphael gets on the phone saying he's a manager with the most nonchalant attitude, defending his employee. He then proceeds to say he's low staffed and that's why I received cold food. Then wants to give me an in-store credit????? How about NO, I never wanted to see Monday so quick so I can call corporate.
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