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  • Same complaint - additional charges to clean the area that was discussed over the phone with the company. You know - when you SPECIFICALLY tell the person over the phone that there is a stain in the carpet that needs to be removed + dirt in different area then ask WHAT IS THE COST and you are TOLD ONE ROOM: $39.00 --- however --- tech shows up and says "Oh this is going to require the use of chemicals and that is going to be $200.00" -- this tends to PISS YOU OFF. I told the tech to forget it - pack it up and leave. Then he starts complimenting me on the color of my toe nails AND that I have "nice feet". I'm thinking "WTF??" So I explain, I have a carpet cleaning machine - it will take care of the area w/the dirt so I can do this on my own - the REASON WHY I CONTACTED DESERT CARPET CLEANING was to handle the mustard stain. So he calls his company and then starts playing "Good Cop/Bad Cop" and negotiating. I'm livid at this point and tell him no - that I will not pay more than the advertised price and think it's bullshit that his boss thinks its ok to advertise a price then upsell. So he agrees - explains the reason for the extra cost is for use of the chemicals to which I tell him that the chemical selling point is no longer a bargaining chip; chemical cleaners can EASILY be purchased on the web. He says he understands. He cleans up the carpet; takes him a whole 20 minutes. I pay with my card (which I am planning on disputing with my bank) and he leaves. This morning, I move the dining room chair back to the spot that was cleaned and find a 8-12 inch cut right next to the mustard stain. W.T.F. I have contacted the company this morning and requested that the owner, Nathan Levy, call me ASAP. - I want the carpet corrected in regards to the cut. - I want a refund for the tech visit. - I want the physical address for the tech who came out as I plan on filing a protective order against him to insure that he does not retaliate against my whistle-blowing. It is time that we as society protect each other from business greed. We shouldn't have had to go through an economic meltdown because of greedy banks. We shouldn't have had to go through an economic meltdown because of greed on Wall Street. We should not have to risk our own economic meltdown from having to pay for services that were not done in an ethical and business-appropriate manner. I don't know about you guys, but I'm sick of it - and I demand accountability.
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