My go to and favorite vision doctor/optical store and I've been to a lot of them before finding this one because I was never satisfied. First off, Dr. Nagel is awesome; she's nice, professional and explains everything to you so that you understand. If you have a question, she'll take her time to discuss it with you until you understand and doesn't just rush in and out like most other doctors I've seen elsewhere. The staff at the front desk and in the optical center are just as helpful too, they are always ready to answer questions about glasses, contacts or insurance whether in person or on the phone.
I went in for the 2nd time this year to ask about getting prescription sunglasses and the optical technician, Ben, took his time to answer my questions about my insurance and calculated my out of pocket price several times based on different options I could get. He was not pushy in terms of getting me to add options and instead just explained why each one was good and which ones were nice to have but not really necessary.
I have never had a bad experience here and have come here for the last 3 years.