First of all, let me just say their food is fantastic. I love their pizza. I love their salads. I love the cheesy garlic bread and their chicken parm.
What I don't love is the service. It never fails that we order for either delivery or pick up and something gets screwed up.
We ordered salads and cheesy garlic bread for delivery one time and the salads came, but no bread. We called, they promised to credit our next order. Never got a credit.
We ordered pizza (multiples) one time and delivery was going to be TWO hours. I know they're busy, but come on. So I chose to pick it up instead. They told me 45 minutes. I got there and it wasn't even cooked yet. I waited there for 30 minutes before it was ready. I had a ton of hungry guys at my house waiting on this pizza!!
Last night was the last straw - we ordered an antipasto salad and chicken parm. We picked it up and get it home and we're missing a whole bag... no dressing for the antipasto salad and no dinner salad or dressing to go with the chicken parm. We called and they said they would deliver it but couldn't tell us how long. At this point, I had enough. We said to just forget it. Luckily we're moving this weekend and won't have to order from here anymore.