I've been taking my Cocker Spaniel, Chloe, here for almost two years now. I don't like the traditional Cocker cut so I basically just have them shave her and trim everything down because she has crazy amounts of hair.
They keep notes on a card of how I like the cut so it's done the same way every time. I think the second time I came they left her hair poofy on top but I told them when I came to pick her up and they took her back and fixed it without complaint.
The ladies that work there are very nice and the prices are reasonable. Comparable to what I've paid at Petsmart but much more of a homey-atmosphere, which I like. They seem to be genuine dog lovers and like to work with animals so I've never worried about mistreatment or anything like that.
I've never used their boarding services but the pens seem large and if I had to I would definitely board the Chlo-Bears there.