| rev:text
| - pretty disappointed. came here with a group of people for lunch. Ive been to the keg over 50 times in my lifetime, other kegs in differnet regions across ontario and generally there is a standard across the board that my family and i have been happy with and appreciated the dining experience.
With that said, the food took a long time to arrive, even though our party was booked in advance, it seemed due to the holiday they had a few parties going on and they should have prepared better for this. This wasn't the bulk of my problem, a few people ordered prime rib at my table and they all came out close to BLUE/rare and we had to send back the plates after waiting a long time to get the food to begin with. The waitress said they would be medium/rare and it was, almost straight off the butcher..without being cooked, it actually looked disgusting. So we sent it back, we didn't make a big deal about it but the reaction on the servers face wasn't pleasant. It wasn't the original server but she came as a helper.
At the end of the day, its attitude that matters, and i didn't appreciate how she treated us like a nuisance, even when you dont say it out loud you can sense, people being annoyed, and at the end of the day, the customers preference and experience matters.
When i ate the prime rib again, its almost as if they dropped it in a pile of salt by "accident".
I didn't send it back because at the end of the day you don't want to be that customer that complains ...
but my coworker said the same...
Anyway, pretty disappointed..hence the 2 stars.
|