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  • Caveat, they have been open one week. I should have known better but this was my lesson, learn from it. I was in a hurry I went to La Madeleine for a to go order. I did not preorder, but I parked in the 15 min parking spot. I went to the left to order and asked is the right place to order for takeaway, confirmed yes. The line on the right was very long. I ordered the Cafe Sampler, Quiche, Half Salad and side salad thinking it shouldn't take long. As I stand their waiting many people have made their way through the dine in line and the to go line. I have never seen so many employees in one small shop. With that being said 25 minutes have passed, I pull out my receipt to see when I ordered. I walk up to ask about my order and ask if I am Carol (nope). She was the lady who ordered 5-7 Mins after me. Appears that my order was bypassed and only because I walked up did they proceed to get it completed. I hear the employee say to the other she was first, but it appears there is no order or process used to confirm when orders come in for takeaway. I can see them clearing orders for dine in on the computer, but this takeaway process appears to be a free for all. So another five minutes goes by and I finally get my order. I think they gave me a full quiche to make up for the delay but who knows. Lack of communication was definitely an issue between team members today. In the end the quiche was good, the salad was not memorable and the pasta salad was tasty, but for 30 mins I could have gone and eaten there or somewhere else and had a better experience. I really hope they get this process working more efficiently and look at order slips to see the timing. I work near here but if I take my food to go I need it to be fast and easy.
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