The fee for broken brackets is a little ridiculous. One of them came off as soon as we got home. The other came off just feeling them with her tongue. I explained that they came off at no fault of her own, and was still charged. The orthodontist is only here once a month so it's super busy that day. We came here because it was close to the house and they took my insurance. The dentist side is ok however the orthodontist side in my opinion could use some customer service training.