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  • I fired Dale and his son in law after putting up with it for years of bad service, no return calls, and in general although he brags about how long he is in the pool business, HE REALLY DOSN"T know a thing! My Jacuzzi light went out and he replaced it and it start to blow circuit breakers and I have the new company take a look and Dale replaced it with some old rusted unit and the rusted wire cause a voltage issue . This is not the first time, previously he try to replace my heater with almost as new unit to save me money and I found much better price on the internet. Every time there is an issue, it is the workers fault but he keeps them around ??? Then the valves broke and he claims it is my pool builders fault and the wiring is a mess,,blah blah blah to hide the fact that he is incompetent! Well the new company took a look spend a few hours replacing the valves and fix the Jacuzzi light and it all works now! Kyle have only been in the pool business for a few years, I guess he learned a lot more in a few years than Dale did in decades. Also , pool master doid a many no show before also and again it is not his fault, I guess he hasn't learn the word SUPERVISION. Hire a real pro, not one that says he is.
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