Three stars just because they are not consistent at all and because of their delivery policy.
It's Panera so the food is pretty good overall. Sometimes, portions look questionable. Sometimes I get huge portions and at times I will get a super small portion of I'm eating in the restaurant. Also, there was a point where I had to double check my pick up order every time down to the fork and spoon because it would be consistently incorrect.
The price point is somewhat reasonable. I always get the pick 2 or the pasta meal which is always filling and worth the price.
-1 star because I was delivered an incorrect item. I suggested to management that the driver either return with the corrected item and I could return the incorrect item (exchange like other delivery places) or get some type of credit to my account. The manager on duty was not accommodating at all. I could understand if it was a pick-up, but if I get a delivery, what's the point of having to go to the store to have my food made that way I suggested while still having tipped and paid a delivery fee.
The inside is typically clean. There are always people working on their laptops and not eating anything, but it doesn't phase me unless there are no open spots which is rare. The layout is kind of odd though. You have to walk and maneuver through tables to get to the register area.
I still eat here because they deliver to my home and because of the reward program. I prefer the University location much more.