I loved this place , I had to take out my passport for a last minute trip, TC and Terry helped me out. They were both very helpful and patience with me, I had messed up my paper work couple times , i saw no frustration with them, they were very calm and super sweet, I didnt know the process to take out a passport they took the time and explain to me in detail. It's very unfortunate and other people had a "bad" expiriance , but fortunately with the help of TC and Terry I left with a smile on my face!