The beds are so comfy I wanted to buy one from the hotel! Maid service is great. Nicely decorated.
Some of the front desk staff are kind of rude.
No room service, but the kitchenettes in the rooms are quite well equipped. If you leave a shopping list at the front desk they'll pick your things up too. So there's alternatives to the no room service thing.
I've had an overall nice stay here twice now.