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  • Had same issue as another reviewer, inconsistent pool servicing. Some weeks 20+ minutes including tile scrubbing. Other weeks in and out within 5-10 minutes tops. 1 week was so poorly serviced that I could still see a thick brown layer of dirt on the top step and wet deck when I went outside 15 minutes after he left. Another inconsistency is with their scheduling. Had them for 7 weeks now, and the company has rescheduled our cleaning day 3 times already. They claim to add muriatic acid as needed in order to keep our pH levels in the ideal range, but I have never seen them add acid. I work from home and even have a security camera pointed at the pool. I have even tested it with a Pentair Rainbow pH and CL testing kit. The results were in the -8.2 range which is pretty high, yet they assured me the pH was a perfect 7.4 reading. Pool was just serviced yesterday, so I am bringing a sample of the water to Leslie Pool Supply or Swim In Pool Supply Co to see what the real deal is. Yesterday's service was not a good experience. We just had fresh concrete steps poured in our backyard yesterday, our technician came to service our pool and walked and dragged equipment over 5 of the steps. The color was clearly several shades darker than the concrete driveway leading up to the steps. It was noticeably wet concrete. Although, this wasn't the real issue as we can get them fixed. The problem is we didn't receive any courtesy notice making us aware of this so that we could still get it fixed before it dried. Instead, we found out on our own and now they'll have to come back and jackhammer out the steps, re-form and re-pour. To make matters worse there was no remorse, a simple apology would have sufficed. Instead, they pointed fingers at us saying "there was no wet paint (cement) sign" and gave us excuses "I only stepped on it for a moment so it should be fine." I assure you it does not look fine.
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