1 star only because I like pizza. My girlfriend ordered late night and asked politely, "can you hold on for 30 seconds?" The person on the phone responded "we close in one minute. If you don't order now we won't put your order in." I get it - it was a last minute order and your employees wanted to get out of there. But customer service is not about "getting out of there." it's about getting customers what they need and pay for. Being rude is fine, I can handle that. But when we got our pizza and bread sticks, the pizza was very undercooked and wet, and the bread sticks tasted like domino's before they revamped their image. Nevermind the fact that the person on the phone said order now or never, we ordered a medium 2 topping pizza and bread sticks from $20. The only reason my girlfriend said wait 30 seconds is because I was checking online for a deal. I could have gotten twice as much for the same price.
I sincerely hope management reads this review, simply for the purposes of teaching employees their MANORS. this happened right before close on Sunday, April 23, 2016. Good day, and good luck. (at least the delivery driver was nice)
EDIT: Got a very nice letter in the mail from a managing partner at Papa John's. Was very courteous and I appreciated it very much. He gave a generous gift card and apologized for the service. I applaud your management team! (increased stars).