| rev:text
| - Executive Moving and Storage "won our business" after TWO walk-throughs (!) with a quote for $3,600, then tried to charge us $5,800 after loading the truck. This, despite the fact that we actually shipped fewer items that we showed on the walk-through.
Before selecting Executive Moving and Storage, we got a dozen quotes from different moving companies. On average, they quoted $3,000-$4,000.
We picked Executive after TWO Skype walk-throughs. During these walk-throughs I even used a tape measure to show the size of certain items. Executive quoted us $3,600.
After the movers had loaded half of our household, they informed us that they didn't know they also had to pack our garage. What?! They seemed shocked, and then told us "that would cost more".
That's a lie, because we spent a fair amount of time in the garage during the walk throughs. I showed close-ups of my dumbbells, barbells, and weight plates, discussing the weight of each item (dumbbells, kettle bells, weight plates, etc.). Of course the weight is CLEARLY shown on each dumbbell, kettle bell and plate.
When the movers arrived, their manifest showed "1", as in "1" "Gym Item". So, the estimator obviously lied and manipulated the quotation so they could Bait and Switch and over-charge us. This is dishonest and apparently a common scam.
There was absolutely ZERO confusion on the size of these items or exact weight.
There were also several large, heavy items that we did NOT ship. A coffee table, outdoor dinner table, night stands, shelves, etc. Those items were included in the quote but we did not ship them.
The sales rep, (had to take her name out because of 'privacy issue') made false promises and gave us an artificially low quote according to her boss, the customer service/dispatch girl. She told us on the phone that they made a mistake, that the Sales Rep gave us a quote that was too low. They wanted to charge us $5,800. Today, they offered to take $400, bringing the total to $5,400 after admitting their mistake.
This of course is still $1,800 more than we were quoted. The customer service/dispatch girl left us on hold for 30 minutes today before speaking with us. Our shipment is supposed to arrive tomorrow.
We asked Ashley on the phone today Ashley "If you quoted us $3,500, and didn't even ship as much stuff as you originally planned/quoted, then why are you charging us $5,800 now?". Ashley said "We made a mistake".
We asked her what she would do about it.
Ashley immediately hung up on us. Seriously????
Clearly we are only going to pay the amount originally quoted, at total of $3,500. They already have our deposit.
We will post an update as soon as this is resolved. They have not called us back after hanging up on us. Phone calls go to voicemail.
Call us back, Ashley.
My Desired Resolution:
We are willing to pay the amount originally quoted.
We also filed a complaint through the Better Business Bureau. We weren't the first.
Advice for Ashley and Executuve: You have the opportunity to do the right thing, and change the way you do business. I will update this review after this is handled. How hard is it to just be honest these days?
Executive Moving is now HOLDING OUR THINGS HOSTAGE until we pay the inflated rate of $5800+ after the initial $3500 quote. Both Nancie and Ashley are aware that I have a PREMATURE BABY that just got out of the NICU after 3 weeks, who needs her things out of the moving truck and are INTENTIONALLY PREVENTING me from accessing our things! I am literally CRYING MY EYES OUT and SCARED FOR my BABY in front of my house! All this after we've already paid them $2k+ and want to close out our invoice for the $3500 total. But it being Saturday and a Jewish holiday, we are unable to even get a hold of the company or speak to anyone to resolve this.
The kicker is that after the movers picked up our things, they gave us the new $5800 quote I asked them to get our things off the truck because I was not paying the higher amount. The foreman, Casey with West Coast Moving, stated it was OK for us to work out the price after the fact. So I called and emailed Nancie Wilson and she said that she and Ashley were appalled and shocked at the inflated rate and that she will work on it ASAP. Unfortunately, all of this was lies because Ashley then called back and said we owe he full amount. That we had more items (charging us 3 items per 1 item ie: 1 bed=1 headboard, 1 footboard, base, etc). They also put down "1 gym" after we showed them 50+ items that included Dumbbells, bench press, squat rack, etc. all this after Nancie AND Sara at Executive Moving did a VISUAL evaluation of the garage and DIDNT LIST ITEMS THEY SAW.
So unless you want to work with SCAM ARTISTS, DO NOT even think about using Executive Movers!!! They will RIP YOU OFF and HOLD YOUR THINGS HOSTAGE until you pay them. This was the BIGGEST MISTAKE we made with our move. Talk about ANXIETY and PANIC ATTACKS after dealing with these CRIMINALS!!!
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