While I'm a fan of the cakes, the staff is RUDE. There were two staff members in the room that greeted us, then went in the back and didn't come out for about 10 minutes. Then when I ordered, they were speaking to myself and coworkers as if we had invaded their time. They also wouldn't let us use our coupons although they weren't expired and were completely valid based on terms and what we wanted (buy 1, get 1 on small bundts).