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| - ***BEWARE***
If I could give Public Storage zero stars, then I would. I moved out of my apartment & I was in need of a storage unit. I saw an add for Public Storage, that promised "first month free". I didn't get my first month for free after all the hidden fees but I didn't really care about that. Over the months, I would occasionally go there to check on my unit. Everything seemed okay until I was ready to move my belongings out.
I hadn't checked on my storage unit in the last 2-3 months due to the severe weather. I called Andy around the 1st of February to see if I had a specific timeframe to notify her of my intent to move., She said no & and as long as I gave them a few days before hand, I would be alright.
So it's 2/7/14 & Andy wasn't in the office. I wanted to pay my last bill. The man charged me $130+ for February. I was charged a $30 late fee that was added to my acct. on 2/6/14 & they didn't even prorate the last month. No one, not even "nice, sweet Andy" advised me that I only had the first few days of the month in order to qualify for a prorated amount.....WHATEVER! Lesson learned,. I could deal with that. I didn't like it, but I could deal with it. What I can't deal with is what came next:
It's 2/8/14 & I'm at the storage facility with my Uhaul truck. I open my storage & proceed to gather my belongings out when I spotted what appeared to be little black dots all over my things. I pulled a storage bin out of the unit & my brother told me it was mice poop. I pulled another one out & it was even more. Mice had come into my unit & pooped & urinated all over my couch, my loveseat, my mattress & box springs, my tables, my clothes, my family pictures & irreplaceable memorabilia. Everything I valued. I had to spend hours sifting thru everything before I could even put it on the truck. I had to throw away so many items that I cared about. Items that I valued so much that I paid a damn storage fee every month for. I was distraught. So not only did I have to get rid of my valuables, I also have the added expense of paying for a new mattress & paying for someone to come & steam clean my couches. (New couches that I was still paying for while in storage) Not to mention, I am hoping & praying that the mice from the storage unit didn't hid in my furniture. I do not want to bring them into my new home....yuck!
The whole time I was out there on Sat., I never saw anyone in the office. I cleared my unit out & my brother found a dead mouse in the corner of the unit. I called the office on Monday to make them aware of what happened & I didn't get "nice, sweet, "I want your business" Andy"....I got cold-hearted bitch Andy. She advised me that it was out of their hands since I already moved my stuff out. She was defensive & lacked empathy. She just kept saying "its out of our hands now". I couldn't believe it. Not a "sorry", a "damn" or anything! These people are dirty & they don't care about you or your precious items.
DO NOT RENT UNITS HERE UNLESS YOU WANT TO DEAL WITH MICE IN YOUR UNIT & STAFF THAT DOESN'T CARE!!!
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