Where to begin. I dropped off my 2014 Nissan Pathfinder on a Wednesday to have some minor work done after a small fender bender. The service writer was very friendly and courteous. I informed him that a vehicle backed into mine and the spare tire hit my front end. They gave me an estimated completion date of the following Tuesday. On Friday evening I received a call from Service King advising me I could pick my vehicle up on Saturday.
That Saturday I was at work but I scheduled my break around the time I was going to pick up my vehicle. When I arrived I saw my vehicle there and inspected it before I went in. I saw there was still damage to the grill and bumper. I informed the gentleman that was there who said he would speak to Mark and have a tech look at it. They would then follow up with me.
On Monday I had to call and get a follow up from them as it was around 1pm and I hadn't got a return call from them. I spoke to Mark who advised me that they had to replace the grill and had to wait on it to come in. On Tuesday evening I got a call from him letting me know that my vehicle would be ready for pick up between 11-12pm on Wednesday. At around 1pm I called to make sure my vehicle was ready I was informed that it would be ready with in the hour and they would be calling me when it was. At that point I was frustrated because the expectations they had set were not met but I dealt with it. At around 4pm I got a call and was told that my vehicle was ready.
Summing everything up the facility does really good work. In my situation I was not happy with the fact that expectations were set and not met. I was disappointed that I had to point out additional damage to the shop. The staff is really friendly and courteous.