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http://www.openvoc.eu/poi#funnyReviews
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  • If you like waiting for 15 minutes for water or even chips and salsa this is the place to go! We walked in and the hostess was NOWHERE to be found (red flag number one) she FINALLY came out from the back to seat us in a very empty place in the dining area. We waited for about 15 minutes with absolutely no service. My husband and I got up and headed for the front door. Again she (hostess) was nowhere to be found. My husband wanted to talk to the manger to let him/her know how long we waited without service. I actually had to go find the hostess and ask for the manger myself. She just looked at me and said, "Yeah sure" and then walked away. Clearly she doesn't get paid enough to care about customer service. In any event, I walked back to the front and waited to meet with the manger when a few more customers walked in. We told them how long we had to wait. They almost left when suddenly a guy came out (didn't bother to explain who he was) and proceeded to seat "whoever came in first." The other customers asked if they were going to be treated like we were. We then told the guy (whom we found out was the manger) that we planned on eating elsewhere and that we won't be back if that was how they treat their customers. So honestly I couldn't tell you how the food is because we didn't get any. ***Update*** So after speaking with Matt, the manager, he promised if we came back and give the restaurant a second chance that things would be different. I hesitantly agreed, so we came in unannounced about a month later and we were immediately greeted by the hosted, she sat us down immediately and we were given chips and salsa along with water right away! Our server was incredibly attentive, he was alway around when we need him! They did changed their menu a lot but you can go old school if you want and order your favorite off of the old menu! We were very pleased with the service and how Matt turned a bad dining experience into a awesome one! We will be back again!
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